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Last updated: 30 September 2025

1. Introduction

Welcome to KeyVision Security Ltd (“we”, “our”, “us”).

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.keyvisionsecurity.co.uk, contact us, or use our services.

We are the data controller of your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Registered address:
KeyVision Security Ltd
10 Anchor Buildings
Kirkwall, Orkney
KW15 1HR

Email: info@keyvisionsecurity.co.uk

2. Information We Collect

We collect and process personal data that you voluntarily provide or that is automatically collected through your use of our website. This may include:

a) Information You Provide Directly

• Name

• Email address

• Telephone number

• Company or organisation name (if provided)

• Login details if you create an account

• Any additional information you include in contact forms, emails, or messages

b) Automatically Collected Information

When you visit our website, we may collect:

• IP address and device information

• Browser type and version

• Pages visited and time spent on the site

• Referring websites or links

• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to enquiries and provide customer support

• To create and manage your user account (if applicable)

• To process service requests, quotations, or orders

• To send service updates, technical notices, and administrative information

• To send marketing emails or promotional material (only with your consent)

• To improve our website, products, and services

• To maintain security and prevent fraudulent or unauthorised access

4. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Consent: where you have given consent (e.g., marketing communications).

• Contract: where processing is necessary for the performance of a contract or to take steps before entering a contract.

• Legal obligation: where processing is required by law.

• Legitimate interests: where processing is necessary for our legitimate business purposes, provided your rights and freedoms do not override those interests.

5. How We Share Your Information

We do not sell or rent your personal data. However, we may share your data with:

• Trusted third-party service providers who support our business (e.g., web hosting, email delivery, analytics, CRM systems)

• Payment processors, if you make purchases or payments online

• Regulatory or legal authorities where required by law

All third parties are required to respect your privacy and process your data securely and lawfully.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics on site usage.

You can adjust your cookie preferences through your browser settings or via any cookie consent banner on our site.

Cookies may be used for:

• Essential website functionality

• Analytics (e.g., Google Analytics or Wix analytics)

• Security and login management

• Marketing and performance tracking

For more details, please refer to our Cookie Policy (if provided separately).

7. Marketing Communications

We may send you marketing or promotional communications about our products, services, or events if:

• You have opted in to receive them; or

• You are an existing customer and we have a legitimate interest in keeping you informed.

You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us directly at info@keyvisionsecurity.co.uk.

8. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

When your information is no longer required, it will be securely deleted or anonymised.

9. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, please note that no system is entirely secure, and transmission of data via the internet is done at your own risk.

10. Your Data Protection Rights

Under UK data protection law, you have the following rights:

• Right to access – request a copy of your personal data.

• Right to rectification – correct inaccurate or incomplete data.

• Right to erasure – request deletion of your data (“right to be forgotten”).

• Right to restrict processing – limit how your data is used.

• Right to data portability – request your data in a usable electronic format.

• Right to object – object to processing based on legitimate interests or direct marketing.

• Right to withdraw consent – withdraw consent at any time (where applicable).

To exercise any of these rights, contact us at info@keyvisionsecurity.co.uk. We may require proof of identity before processing your request.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. International Data Transfers

Where we use third-party providers located outside the UK (for example, cloud or analytics services), we ensure that appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the “Last Updated” date revised accordingly.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer
KeyVision Security Ltd
10 Anchor Buildings
Kirkwall, Orkney
KW15 1HR
Email: info@keyvisionsecurity.co.uk

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